Support

Email [email protected]. A person reads it.

What to include

• Your order number (it starts with TG11), or the email address you ordered with.
• For anything wrong with the item: photos of the problem and of the printed label, if you still have it. That is usually enough to send a replacement without further questions.
• For a payment question: the amount, the date and the last four digits — never the full card number and never the CVV. We will never ask for those.

The quick answers

• Where is my order? Check your orders for tracking. Production takes a few days before anything ships.
• It arrived wrong or damaged. Within 30 days, with photos: replaced or refunded in full. See returns.
• Wrong size. Ask — the honest answer is on the FAQ.
• Change or cancel. Same day, before production starts, with the order number.

Before you dispute a charge

Please write to us first. A chargeback takes weeks and blocks the account while it runs; an email usually ends with a replacement or a refund the same week. Your right to dispute with your bank is not affected by asking us first.

Other things

• Security reports: same address — please read the short rules on the guidelines page first.
• Copyright or trademark: same address, with proof of ownership and the listing URL.
• Is the site down? Status.

This is a small operation, so replies come when a person is at a keyboard rather than within a contractual window. Anything involving money or a wrong item goes first.